Ecologically Balanced Specially Handcrafted For You Charitable Legacy Made in Africa

Shipping & Returns

 

Please, note that International shipping also applies to Alaska and Hawaii

We ship internationally to:

Austria                                        Germany                                       Sweden                   
Belgium                                      Italy                                                Switzerland
Canada                                       Luxemburg                                   The Netherlands
Denmark                                    Norway                                           United Kingdom
Finland                                       Portugal
France                                        Spain

FREE SHIPPING

Free standard shipping is valid on all purchases over $100 within the continental United States. Free shipping is Not valid for international or expedited shipments. Please refer to our shipping prices and options at check out.

INTERNATIONAL SHIPPING

Important: Your order may be subject to Import duties and taxes.

  • muntu cannot take responsibilities for any additional fees or brokerage that may be charged by customs at the time of delivery. These charges must be paid by the recipient of the parcel.
  • This applies ONLY to international and Canadian orders.
  • Please note that Customs office operates differently in every country. In rare occasions, customs may delay the clearance of your orders. Unfortunately, muntu does not have any type of control or responsibility for customs delays at the country of destination.
  • You can contact your customs office for detailed information about the regulations, amount and percentages.

RETURNS

We will be very sorry to hear that. But you can definitely send us back any brand new (unused) product within 15 days of receiving your order, for a refund.

  • All labels must be attached, and the original invoice included and note the reason for return. Without this, we will not be able to process your return.
  • Please note that, due to the specific nature of our business and products, we won’t be able to offer free return shipping.
  • We are NOT responsible for lost return packages and recommend you insure and track your package. You are also welcome to use the shipping method of your choice.
  • You will receive an email notification from muntu when we process your refund. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment.
  • Unused returned items will be refunded at the original selling price.
  • Items purchased as final sale cannot be returned or repaired.

PACKING THE ITEMS FOR RETURN

Please, make sure to pack the items the same way you received them. Remember, these pieces are rare and unique, thus a great care must be taken to avoid any breakage or damage.

  • We advise you to take extra precautions when packing and handling for return.
  • IMPORTANT: Note that, if there is any breakage or damage, we won’t be able to refund you.